Things that should just work – my smart phone


Ok – so I got a new toy this week: a Palm Treo 700wx smart phone. I have never been a really big fan of the whole smart phone/blackberry kind of thing, mostly because I am rarely away from a computer long enough to need another eMail device. But, the company was upgrading our cell phones, and since I do not really use a phone much (I think I get about 4 calls/year), I decided to go for something that could do something other than talk. I also figured it would give me a chance to do some Windows Mobile development experiments. I have had the device for 3 days now, and I really like the form factor/engineering of it. Unfortunately, I have not had a chance to do much else with it, other than look at it.

Our provider has not yet figured out how to hook it in to either their voice or data network (even though they supplied the phone).

So, while I was waiting for that to work, I decided to play with it from the local side, by hooking it up to my PC. That is when I hit another problem. The install kit for the phone does not recognize Windows Vista (which I am running). After a bit of digging, I realized that I do not need to install the ActiveSync software, as Vista has the Windows Mobile Device Center. So, I download that, get it installed, and plug my phone into the USB port. Windows recognizes the new device on the port and proceeds to install the drivers. All seems happy. I launch the Mobile Device Center. Unfortunately, my phone does not show up as connected. I spent a significant amount of time playing with it yesterday – working through various troubleshooting guides I have found. Still no luck.

This should not be this hard. To me, this is in the category of “things that should just work” – especially since both devices are running versions of Windows. Maybe I expect too much.

I will repeat myself on this…

This should just work!

PS – anybody who has made this work, please leave me a comment with any suggestions you might have!

 PPS – why are data plans so insanely expensive in Canada, compared to the US? It cannot just be market size – is it just because they can get away with it?

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About

I have been working in the world of technology for 25-odd years. I am an entrepreneur and consultant, focused on software solutions, social networking, and innovation processes. Currently, I am a Principal Consultant with T4G Limited, specializing in Portal Technologies (including SharePoint), software/systems development, service oriented architectures, and many other things which I will probably not remember until I need to use them. Prior to that, I was VP of Technology at Whitehill Technologies, Inc., where I spent almost 9 years helping to grow the company from a start-up to one of the most successful private software companies in Canada. Prior to that I worked on internet conferencing using early VoIP, and on large military communications projects. Before even that, I worked in satellite control, and remote sensing. Going way back to university, my focus was on theoretical physics and astrophysics. Currently my interests revolve around most aspects of software development, from technologies to management, and in the area of defining sustainable, repeatable processes for innovation within technology organizations. I also have a particular interest in Tablet PC technologies – I have been using one for several years, and I love it. On the personal side, I still have a strong interest in all aspects of science, especially physical sciences, as well as philosophy and comparative religion. In addition, I am into music, playing guitar (badly, I am sorry to say), and reading almost anything I can lay my hands on. I am also a member of the IEEE/IEEE Computer Society, and of the Association for Computing Machinery.

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Posted in Rant
One comment on “Things that should just work – my smart phone
  1. Fred says:

    UPDATE: Well, of course as soon as I posted this, my provider got my phone working, so I can at least make calls now.

    I still cannot get it to connect with my laptop, so I decided to try it with my tablet (also running Vista) and poof – worked like magic.

    Now I wonder what is wrong with my laptop!

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