The EMail Charter?


Proof that just because people from TED are involved, does not mean it makes sense!

I have had this link come to my attention several times now, and each time I see it, I am struck by how naïve it is (though I am sure there are those who will argue that its naïvety is its beauty). While I agree with some of the points, I think others are out of line. Lets look at each of the points:

1) “Respect Recipients’ Time” While this is obviously a good idea, it is hardly unique to email. And I would argue that in many cases, email is more respectful than a phone call, or dropping by in person. First of all, phone calls and face-to-face interactions frequently involve significantly more extraneous communications of little to no value. In addition, calling or dropping-in interrupts what a person is doing. Unless the issue is urgent enough to require immediate resolution, an email (which can be handled asynchronously when it is convenient) is far more respectful of my time than other modes of communication.

2) “Short or Slow is not Rude” Short is not rude. The response should be long enough to address the issue, and no longer. Slow may not be rude, and may be unavoidable, but it is better to set expectations as to when you will respond to emails. If people know what to expect, then they are less likely to take issue. Not responding at all is a whole other problem.

3) “Celebrate Clarity” I wholeheartedly agree – but not just for email.

4) “Quash Open-Ended Questions” BS. Within the proper context, this is an appropriate way to collect information from a number of people on the way to building consensus, without calling an unnecessary meeting (or interrupting the work of several different people using a “more personal” approach).

5) “Slash Surplus cc’s” Absolutely! This seems to be a trend from larger companies with a CYA mentality.

6) “Tighten the Thread” more BS, with an arbitrary number thrown in for good measure. The thread should be as long as required, and no longer. When in doubt, do what makes sense.

7) “Attack Attachments” Absolutely. I would do away with all attachments, especially internally.
8) “Give these Gifts: EOM NNTR” Good idea in principle. Most of the times I have used them, they have generated a bunch more email explaining them.

9) “Cut Contentless Responses” Agreed.

10) “Disconnect!” This is just good time management. Manage your email in whatever way fits in to your overall time management process. Some people only process email during certain small time periods during the day. I know some that only process email on Monday mornings, or Friday afternoons. Whatever works for you.

The biggest point of contention I have with the whole “email is evil” trend is this idea that synchronous modes of communication such as phone, f2f, or IM are more respectful of another person’s time than email. If the response does not have to be synchronous, then async is more respectful of my time.

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About

I have been working in the world of technology for 25-odd years. I am an entrepreneur and consultant, focused on software solutions, social networking, and innovation processes. Currently, I am a Principal Consultant with T4G Limited, specializing in Portal Technologies (including SharePoint), software/systems development, service oriented architectures, and many other things which I will probably not remember until I need to use them. Prior to that, I was VP of Technology at Whitehill Technologies, Inc., where I spent almost 9 years helping to grow the company from a start-up to one of the most successful private software companies in Canada. Prior to that I worked on internet conferencing using early VoIP, and on large military communications projects. Before even that, I worked in satellite control, and remote sensing. Going way back to university, my focus was on theoretical physics and astrophysics. Currently my interests revolve around most aspects of software development, from technologies to management, and in the area of defining sustainable, repeatable processes for innovation within technology organizations. I also have a particular interest in Tablet PC technologies – I have been using one for several years, and I love it. On the personal side, I still have a strong interest in all aspects of science, especially physical sciences, as well as philosophy and comparative religion. In addition, I am into music, playing guitar (badly, I am sorry to say), and reading almost anything I can lay my hands on. I am also a member of the IEEE/IEEE Computer Society, and of the Association for Computing Machinery.

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Posted in Rant, Trends

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Please keep in mind that any opinions, points-of-view, comments, or other content which I post to this site are mine and mine alone. They in no way reflect the views of my employer, my country, my dog, my cat, or anyone else you can think of. To paraphrase Monty Python, "That is the theory that I have and which is mine, and what it is, too."

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