Treating employees well


“The true measure of a man is how he treats someone who can do him absolutely no good”Samuel Johnson

Many companies claim to treat their staff well – claiming in fact that people are their greatest resource. In fact, I am pretty sure that I have never heard a company claim the opposite – when was the last time you heard a company loudly proclaim “we treat our staff like crap, and we’re proud of it”? Maybe these companies do exist, albeit briefly. I guess the companies which actually think this way do not make a point of mentioning it.Thinking for now, however, just of the companies who do claim that they treat their staff well, I have come to believe that there are two main groups:

  1. Companies which believe that you treat your staff (and everyone else, for that matter) well simply because it is the right way to be. There is no analysis of the ROI of being respectful. There is a fundamental belief in the right way of doing things, and a corresponding confidence that doing the right things ultimately leads to long term success.
  2. Companies for whom “treating people well” is a strategic decision, accompanied by detailed analyses of the ROI which will be achieved by treating different people with varying degrees of “rightness”. For these companies, there is no right or wrong here, it is merely a way to coerce the people upon whom the company relies into doing what is best for the company.

The difference between these two flavours of “we treat our employees well” is frequently made most clear when someone is let go – when for one reason or another, it is determined that a given individual is no longer of value to the organization. Companies in the former group treat outgoing employees with the same respect and kindness as they have all along. Companies in the latter group, on the other hand, show their true colours at this point, and will generally treat outgoing employees only well enough to avoid being sued, no more.So, which kind of company do you want to be?

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About

I have been working in the world of technology for 25-odd years. I am an entrepreneur and consultant, focused on software solutions, social networking, and innovation processes. Currently, I am a Principal Consultant with T4G Limited, specializing in Portal Technologies (including SharePoint), software/systems development, service oriented architectures, and many other things which I will probably not remember until I need to use them. Prior to that, I was VP of Technology at Whitehill Technologies, Inc., where I spent almost 9 years helping to grow the company from a start-up to one of the most successful private software companies in Canada. Prior to that I worked on internet conferencing using early VoIP, and on large military communications projects. Before even that, I worked in satellite control, and remote sensing. Going way back to university, my focus was on theoretical physics and astrophysics. Currently my interests revolve around most aspects of software development, from technologies to management, and in the area of defining sustainable, repeatable processes for innovation within technology organizations. I also have a particular interest in Tablet PC technologies – I have been using one for several years, and I love it. On the personal side, I still have a strong interest in all aspects of science, especially physical sciences, as well as philosophy and comparative religion. In addition, I am into music, playing guitar (badly, I am sorry to say), and reading almost anything I can lay my hands on. I am also a member of the IEEE/IEEE Computer Society, and of the Association for Computing Machinery.

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Posted in People
One comment on “Treating employees well
  1. x-wh says:

    I liked this article and have experience with both kinds of companies.

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