“The true measure of a man is how he treats someone who can do him absolutely no good” – Samuel Johnson
Many companies claim to treat their staff well – claiming in fact that people are their greatest resource. In fact, I am pretty sure that I have never heard a company claim the opposite – when was the last time you heard a company loudly proclaim “we treat our staff like crap, and we’re proud of it”? Maybe these companies do exist, albeit briefly. I guess the companies which actually think this way do not make a point of mentioning it.Thinking for now, however, just of the companies who do claim that they treat their staff well, I have come to believe that there are two main groups:
- Companies which believe that you treat your staff (and everyone else, for that matter) well simply because it is the right way to be. There is no analysis of the ROI of being respectful. There is a fundamental belief in the right way of doing things, and a corresponding confidence that doing the right things ultimately leads to long term success.
- Companies for whom “treating people well” is a strategic decision, accompanied by detailed analyses of the ROI which will be achieved by treating different people with varying degrees of “rightness”. For these companies, there is no right or wrong here, it is merely a way to coerce the people upon whom the company relies into doing what is best for the company.
The difference between these two flavours of “we treat our employees well” is frequently made most clear when someone is let go – when for one reason or another, it is determined that a given individual is no longer of value to the organization. Companies in the former group treat outgoing employees with the same respect and kindness as they have all along. Companies in the latter group, on the other hand, show their true colours at this point, and will generally treat outgoing employees only well enough to avoid being sued, no more.So, which kind of company do you want to be?