Welcome to The Continuum – Part Two


Earlier today, I began to explain The Continuum as an experiment in Social Brainstorming. But that is only half the story (actually, a third, but we will deal with that later).

Beyond this, The Continuum is meant as a demonstration of a Seamless User Experience.

The Continuum grew out of a very simple exercise in which I was brainstorming a new (for me) subject area. While reading about this topic, I was recording (short) thoughts on PostIt notes, and putting them randomly all over the whiteboards in my office. I was doing this in the hope that patterns would eventually emerge – patterns I would not otherwise see.

While I was doing this, someone came into my office, and over the course of our discussions, the question arose as to why I was not using some computer-based tool to do this (I am, after all, a nerd). The reality is, unfortunately, that no tools exist which would allow me to do this without the technology getting in the way. Any computer-based tool tends to make assumptions about how you work, or worse yet force a pattern of work on you. Or you spend more time playing with the tool than you do capturing ideas. This cognitive friction in software means that I tend to lose ideas while trying to capture them, or at least lose the flow of ideas.

It should all be as simple as scribbling on a PostIt note, and slapping it on a whiteboard.

But it isn’t.

We now live in a world dominated by mobile devices. That said, there are still a few (hundred million) PCs in use. Even more, there are now many large format displays offering rich multi-touch experiences, as well as other modes of interaction including gestures and voice recognition.

The question then arises “What constitutes a great user experience in this new world of multi-modal interactions?” This is often described in terms of a Natural User Interface (NUI), which is unfortunately defined somewhat circularly as an interface which feels natural (ok, not quite that obviously, but nearly).

While this is a question I have been pondering for some time, I do not have an answer, or at very least not the answer (if I did, I would be a lot richer and more famous than I am!)

One aspect of the new user experience that is key to The Continuum experiment is that the user experience should be seamless across all (or at least most) devices. Note that this does not mean that all devices should deliver all of the functionality of the solution. What it does mean is that the solution should exist on all devices, presenting those aspects of the functionality which is appropriate to the device format. Let’s call this Device Appropriateness.

In addition, the user interface should be as transparent as possible. As much as possible, the user should interact directly with content, rather than interacting with content through some artificial UI constructs. Buttons, menus, icons – these are all artificial UI constructs. In a perfect world the UI is completely disappears.

Device Appropriateness.

Cognitive Transparency.

This is The Continuum.

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About

I have been working in the world of technology for 25-odd years. I am an entrepreneur and consultant, focused on software solutions, social networking, and innovation processes. Currently, I am a Principal Consultant with T4G Limited, specializing in Portal Technologies (including SharePoint), software/systems development, service oriented architectures, and many other things which I will probably not remember until I need to use them. Prior to that, I was VP of Technology at Whitehill Technologies, Inc., where I spent almost 9 years helping to grow the company from a start-up to one of the most successful private software companies in Canada. Prior to that I worked on internet conferencing using early VoIP, and on large military communications projects. Before even that, I worked in satellite control, and remote sensing. Going way back to university, my focus was on theoretical physics and astrophysics. Currently my interests revolve around most aspects of software development, from technologies to management, and in the area of defining sustainable, repeatable processes for innovation within technology organizations. I also have a particular interest in Tablet PC technologies – I have been using one for several years, and I love it. On the personal side, I still have a strong interest in all aspects of science, especially physical sciences, as well as philosophy and comparative religion. In addition, I am into music, playing guitar (badly, I am sorry to say), and reading almost anything I can lay my hands on. I am also a member of the IEEE/IEEE Computer Society, and of the Association for Computing Machinery.

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Posted in Cool Stuff, Innovation, T4G

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Please keep in mind that any opinions, points-of-view, comments, or other content which I post to this site are mine and mine alone. They in no way reflect the views of my employer, my country, my dog, my cat, or anyone else you can think of. To paraphrase Monty Python, "That is the theory that I have and which is mine, and what it is, too."

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